Lessons
Speaking
📞
Telephone and Video Call English
Speaking
Beginner
+10 XP
~1 min
Learn the essential phrases and etiquette for professional phone and video calls.
📖 Lesson
Starting a Phone Call
Making a call:
- "Hello, this is [Name] calling from [Company]."
- "Hi, could I speak to [Name] please?"
- "Good morning, I'm calling about..."
Receiving a call:
- "Hello, [Name] speaking."
- "Good afternoon, [Company], how can I help you?"
During the Call
Asking for repetition:
- "I'm sorry, could you repeat that please?"
- "Could you speak a little more slowly?"
- "I didn't catch that — could you say it again?"
Checking understanding:
- "So, just to confirm..."
- "Let me make sure I've understood correctly..."
Asking someone to wait:
- "Could you hold on a moment, please?"
- "I'll just put you on hold for a second."
Ending a Call
- "Thank you for calling."
- "I'll get back to you on that."
- "Have a great day. Goodbye!"
Video Call Tips
- Say your name before speaking in group calls: "This is [Name]..."
- Use "Sorry, I was on mute" when needed
- "I think we lost you for a second — could you repeat that?"
Follow Along reads paragraph by paragraph with highlighting.
Hover underlined words for quick definitions.
🃏 Key Vocabulary — tap to flip
4 wordscall
/kɔːl/
Beginner
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Definition
To phone someone or communicate with them by telephone
"I'll call you tomorrow at 3 o'clock."
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hang up
/hæŋ ʌp/
Beginner
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Definition
To end a phone call by putting down the phone
"The call was bad, so I hung up and called again."
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answer
/ˈæn.sər/
Beginner
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Definition
To pick up the phone and respond when someone calls you
"My mother didn't answer her phone this morning."
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video call
/ˈvɪd.i.oʊ kɔːl/
Beginner
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Definition
A phone call where you can see the other person's face on a screen
"We had a video call with my grandmother last week."
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✏️ Fill in the Blank
Type the missing word to complete each sentence.
I'll ___ you tomorrow at 3 o'clock.
My mother didn't ___ her phone this morning.
We had a ___ with my grandmother last week.
🧠 Practice Quizzes
Test Your Knowledge: Beginner Speaking Basics
5 questions · 10 min · +20 XP
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