Course Content All Lessons
A1
Beginner
37 lessons
Common Greetings Present Simple Tense Listening Skills: Tips and Strategies Telephone and Video Call English Articles: A, An and The Numbers, Dates and Time Asking Simple Questions The Verb To Be Classroom and School Vocabulary Personal Pronouns: I, You, He, She Plurals: Regular and Irregular Nouns Possessives: My, Your, His, Her Family Members and Relationships Food and Drink Basics Days, Months and Seasons Reading: A Short Email to a Friend Colours, Shapes and Sizes Reading: Short Personal Profiles Reading: Signs and Notices Reading: Product Labels Using Capital Letters and Full Stops Reading: A Simple Menu Reading: A Basic Timetable Writing Your First Email in English Writing About Yourself Writing a Simple Message Writing a Shopping List Writing Numbers and Dates Correctly Listening: Numbers and Prices Listening: Greetings and Introductions Listening: Simple Instructions Listening: Spelling Names and Words Greeting People and Saying Goodbye Listening: Days and Times Listening: Short Conversations at a Shop Asking for Directions Introducing Yourself in English
A2
Elementary
23 lessons
Past Simple Tense Reading: A Day in London Writing Paragraphs Food and Drink Vocabulary The Present Continuous Tense Describing People: Appearance and Personality At the Airport Reading: A Famous City Writing Simple Sentences Comparatives and Superlatives Simple Past Tense: Regular Verbs Simple Past Tense: Irregular Verbs Can and Can't: Ability and Permission How Much and How Many Work and Jobs Vocabulary Transport and Travel Vocabulary Sports and Hobbies Health and Body Parts Shopping and Money Vocabulary Reading: A Short News Story Reading: A Holiday Postcard Reading: A Job Advertisement Reading: A Simple Recipe
B1
Intermediate
12 lessons
Reading: The Future of Work Understanding Accents and Dialects Countable and Uncountable Nouns The Present Perfect Tense Phrasal Verbs: Top 30 Health and Medicine Vocabulary Listening Strategies for Podcasts Job Interview English Writing a Formal Letter First and Second Conditional Modal Verbs: Should, Must, Might Environment and Nature Vocabulary
B2
Upper Intermediate
13 lessons
Business Email Writing Reading: The Art of Listening Passive Voice Discourse Markers and Linking Words Academic Writing: Paragraphs and Essays Debate and Discussion Language Reading: Understanding Opinion Pieces Relative Clauses: Defining and Non-defining Academic Vocabulary: Word Families Inversion for Emphasis Cleft Sentences for Emphasis Reading: Academic Journal Extracts Environment and Climate Change Vocabulary
C1
Advanced
10 lessons
Nominalisation in Academic English Advanced English Idioms Hedging Language in Formal Writing Advanced Collocations and Word Partnerships Reported Speech Critical Listening: Analysing Arguments Persuasive Speaking and Rhetoric Reading: Literary and Cultural Texts Advanced Passive Structures Advanced Conditionals and Wishes
Lessons Speaking
📞

Telephone and Video Call English

Speaking Beginner ~1 min

Learn the essential phrases and etiquette for professional phone and video calls.

📖 Lesson

Starting a Phone Call

Making a call:
- "Hello, this is [Name] calling from [Company]."
- "Hi, could I speak to [Name] please?"
- "Good morning, I'm calling about..."

Receiving a call:
- "Hello, [Name] speaking."
- "Good afternoon, [Company], how can I help you?"

During the Call

Asking for repetition:
- "I'm sorry, could you repeat that please?"
- "Could you speak a little more slowly?"
- "I didn't catch that — could you say it again?"

Checking understanding:
- "So, just to confirm..."
- "Let me make sure I've understood correctly..."

Asking someone to wait:
- "Could you hold on a moment, please?"
- "I'll just put you on hold for a second."

Ending a Call

  • "Thank you for calling."
  • "I'll get back to you on that."
  • "Have a great day. Goodbye!"

Video Call Tips

  • Say your name before speaking in group calls: "This is [Name]..."
  • Use "Sorry, I was on mute" when needed
  • "I think we lost you for a second — could you repeat that?"
Follow Along reads paragraph by paragraph with highlighting. Hover underlined words for quick definitions.

🃏 Key Vocabulary — tap to flip

4 words
call
/kɔːl/
Beginner
Tap to see definition →
Definition
To phone someone or communicate with them by telephone
"I'll call you tomorrow at 3 o'clock."
Tap to flip back
hang up
/hæŋ ʌp/
Beginner
Tap to see definition →
Definition
To end a phone call by putting down the phone
"The call was bad, so I hung up and called again."
Tap to flip back
answer
/ˈæn.sər/
Beginner
Tap to see definition →
Definition
To pick up the phone and respond when someone calls you
"My mother didn't answer her phone this morning."
Tap to flip back
video call
/ˈvɪd.i.oʊ kɔːl/
Beginner
Tap to see definition →
Definition
A phone call where you can see the other person's face on a screen
"We had a video call with my grandmother last week."
Tap to flip back

✏️ Fill in the Blank

Type the missing word to complete each sentence.

I'll ___ you tomorrow at 3 o'clock.
My mother didn't ___ her phone this morning.
We had a ___ with my grandmother last week.

✅ Check Your Understanding

Quick Check
3 questions · no login needed

1. You're answering a phone call at a company. What is the most appropriate greeting?

2. During a phone call, you don't understand what the other person said. Which response is correct?

3. What should you say if you need the other person to wait briefly during a call?

🧠 Practice Quizzes

Test Your Knowledge: Beginner Speaking Basics
5 questions · 10 min
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