Lessons
Writing
📧
Business Email Writing
Writing
Upper Intermediate
~1 min
Write professional business emails with the right tone, structure and vocabulary.
📖 Lesson
Structure of a Business Email
1. Subject Line
Keep it clear and specific:
- ✅ "Meeting Request — Q3 Sales Review — Friday 3pm"
- ❌ "Hello" or "Important"
2. Salutation
- Formal: Dear Mr. Smith, / Dear Ms. Johnson,
- Semi-formal: Dear John,
- When you don't know the name: Dear Sir/Madam,
3. Opening Line
- "I hope this email finds you well."
- "I am writing to enquire about..."
- "Thank you for your email regarding..."
4. Body
- Be concise and clear
- Use short paragraphs
- One main idea per paragraph
5. Closing
- "Please do not hesitate to contact me if you have any questions."
- "I look forward to hearing from you."
- "Thank you for your time and consideration."
6. Sign-off
- Yours sincerely (when you know the name)
- Yours faithfully (Dear Sir/Madam)
- Best regards / Kind regards (semi-formal)
Useful Phrases
| Purpose | Phrase |
|---|---|
| Requesting | "Could you please...?" |
| Apologising | "I apologise for any inconvenience..." |
| Attaching | "Please find attached..." |
| Following up | "I am writing to follow up on..." |
Follow Along reads paragraph by paragraph with highlighting.
Hover underlined words for quick definitions.
🃏 Key Vocabulary — tap to flip
4 wordscourtesy
/ˈkɜːrtəsi/
Upper Intermediate
Tap to see definition →
Definition
Polite and respectful behavior toward other people
"Always show courtesy in your tone, even when dealing with difficult clients."
Tap to flip back
follow up
/ˈfɒloʊ ʌp/
Upper Intermediate
Tap to see definition →
Definition
To contact someone again to check progress or get a response
"If you don't hear back within three days, follow up with a polite reminder email."
Tap to flip back
liable
/ˈlaɪəbl/
Upper Intermediate
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Definition
Responsible or legally accountable for something
"Be careful with wording—you could be liable for false claims in writing."
Tap to flip back
redundant
/rɪˈdʌndənt/
Upper Intermediate
Tap to see definition →
Definition
Unnecessary because it repeats something already said
"Remove redundant phrases—saying 'as mentioned earlier' twice weakens your message."
Tap to flip back
✏️ Fill in the Blank
Type the missing word to complete each sentence.
Always show ___ in your tone, even when dealing with difficult clients.
If you don't hear back within three days, ___ with a polite reminder email.
Be careful with wording—you could be ___ for false claims in writing.
Remove ___ phrases—saying 'as mentioned earlier' twice weakens your message.
✅ Check Your Understanding
🧠 Practice Quizzes
Test Your Knowledge: Business Email Writing
5 questions · 10 min
🎯
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